01What is the difference between eMod and eRep?
In self-serve sequences, eMod personalizes approved copy within the configured customization level. eRep generates the full message from campaign context. Managed campaigns use approved context, tone, and customization settings to guide each email.
02Where does the personalization come from?
Every message is grounded in your Playmaker, the strategic source of truth we build during onboarding. It holds your value proposition, ideal customer profile, the personas you sell to, real customer stories, and your objection handling. On top of that, the platform layers firmographic data and company intel onto each individual prospect record. The AI combines the two, so a message is written for one person at one company, not for a segment.
03Does the AI write call scripts too, or just emails?
SalesHive AI supports both channels. Campaign and contact context informs email, call preparation, and the live teleprompter. The rep chooses what to say during the conversation.
04Do messages send automatically, or can we review them first?
Review the strategy and campaign context before launch. Draft review and automatic sending depend on the workflow and its permissions. Sending limits and suppression rules still apply.
05How do you keep AI-written copy from sounding like AI?
Campaign context gives SalesHive AI your offer, audience, evidence, and tone. Instructions require grounded claims and natural language. Review examples and refine the context when the output needs improvement.
06Can SalesHive run the personalized outreach for us?
Yes. Your strategist helps establish the audience, offer, and campaign context. Our managed outreach service combines human cold calling with agent-supported email, follow-up, and replies.
07How does this fit with the rest of the platform?
The Playmaker and Playbook establish the strategy used across the platform. Campaign context, company research, and saved contact history give email and call workflows relevant background.