Overview
This page appears when you open a Platform page your workspace cannot use, for example from a bookmark or a typed link. In a self-serve workspace it reads Not on your plan: it names the feature you asked for, explains why it is not included, lists what your plan does include, and offers a way back to Contacts and to the managed service. Managed and Platform Only clients see a short Client access message instead, which means their user type does not include the page.
How to use this page
Read why the page is closed
The heading names the feature, such as Calling is not on your plan, and the line under it says why. Calling, the weekly meeting update, meeting goals, API access, contact search, list building, Tools, inbound marketing and SalesHive agents all come with the managed service.
Check what your plan includes
Under Your plan includes, review the features you can use today: contacts, lists and email checks; deals and your pipeline; meetings and your calendar; your inbox, from your own mailbox; and email campaigns from your own mailboxes.
Go back to work
Click Go to contacts to return to your Contacts page.
Ask about the managed service
If you are a workspace admin, click Ask about the managed service. It opens the managed service card on Plan and billing, where you can send a request with an optional note. Other members see See Plan and billing instead and can ask a workspace admin to send the request.
What the buttons do
- Go to contacts
- Opens your Contacts page.
- Ask about the managed service / See Plan and billing
- Opens the managed service card on Plan and billing. Workspace admins see Ask about the managed service; other members see See Plan and billing. Shows only while Plan and billing is open to your login.
- Get help
- Opens a short menu: How billing works opens the plan help article, How sending works opens the campaign sending article on Plan and billing, Teammates and seats opens the "Teammates, roles and seats" article there too, Getting started opens Get set up with the "Getting started and moving from HubSpot" article open, and Ask our team opens the feedback form so you can send a question. Shows only while Plan and billing is open to your login.