Overview
Newsletter audience lets you prepare a private newsletter for the selected client and review who qualifies to receive it. Write and preview a plain-text message, save an audience snapshot, then approve that exact saved revision. Sending is not available yet.
How to use this page
Open newsletter drafts and audience
Select the client, open Inbound and choose Preview newsletter audience above the overview. You need Client Admin access, or authorized internal admin access, plus access to Inbound, Contacts and Deals. Draft your newsletter appears above the audience preview.
Write and save a private draft
Choose New draft, or use Saved newsletter drafts to open an existing message. Enter Subject (up to 200 characters) and Message (up to 20,000 characters). The message is plain text with line breaks preserved; review it in Message preview. Select Save private draft and wait for confirmation before switching drafts or leaving. A new draft is not saved until you do this.
Review and approve the saved revision
Compare the eligible addresses saved with the number that qualify at the latest check. Show website leads separately in audience counts changes the count breakdown, not which eligible contacts are included. If the audience changed, save again to refresh its snapshot. When the subject, message and audience are ready, select Approve saved revision. Approval requires saved, unchanged text and at least one eligible recipient. Every save requires approval again. Approval sends no email.
Recover a changed or uncertain save
If saving or approval pauses, copy any unsaved text you want to keep, then choose Reload saved draft. Reload replaces the editor with the saved version when one exists. Review that version and its audience before saving or approving again. If private drafts could not load, refresh the page.
Check the eligible count
Read the number of unique email addresses that qualify and the number of contact records checked. Each eligible contact needs current marketing opt-in for its current email address, deliverable email status and no applicable unsubscribe, delivery, blacklist or spam block.
Review exclusion reasons
Read Why contacts are excluded. Reasons cover trashed or erased contacts, missing or invalid email, unsubscribes, delivery blocks or email not marked deliverable, blocked addresses or domains, possible spam, missing current opt-in and duplicate eligible addresses. Each excluded contact counts once, under its first matching reason. Eligible duplicates count only once in the audience.
Start with opt-in when the audience is empty
If No eligible subscribers yet appears, choose Review website forms to open Leads. Add an optional marketing opt-in to the website form. Form submission or contact import alone does not establish consent. Delivery and exclusion checks still apply.
Refresh the snapshot
Read the Checked time in UTC, then choose Refresh audience to run the check again after consent, addresses or delivery status change. Choose Back to Inbound to return. If the complete audience cannot be checked, use Try again. Ask your SalesHive team for help if the error continues.
What the buttons do
- Back to Inbound
- Returns to the selected client's Inbound overview.
- Review website forms
- Appears when no addresses qualify and opens Leads to review website forms.
- Refresh audience
- Reloads the audience snapshot with current consent and delivery checks.
- Try again
- Appears when the audience check fails and retries the page.
- New draft / Saved newsletter drafts
- Starts an unsaved message or opens a saved private draft for this client. The list shows up to 100 recently changed drafts. For the Saved newsletter drafts menu: Focus the dropdown and press Enter, Space or an arrow key to open it. Use Up and Down to move through choices, then Enter or Space to select. Home and End move to the first or last choice when an option has focus. If a search field appears, type to filter and press an arrow key to reach the choices. Escape closes without changing the selection and returns focus to the button. Tab closes and moves on. Reopening clears the search.
- Subject / Message
- Enter a subject and plain-text message. Message preview updates as you type.
- Show website leads separately in audience counts
- Breaks out eligible website leads in the audience snapshot. All eligible contacts remain included.
- Save private draft
- Saves the message and current audience snapshot. Any earlier approval is cleared.
- Approve saved revision
- Approves the saved message and audience together. Needs unchanged text, an unchanged audience and at least one eligible recipient. Sending remains unavailable.
- Reload saved draft
- Loads the saved version and checks its audience again. Copy needed unsaved text first.