Help CenterPlatform · Outbound

Campaigns

Review client campaigns and create paused campaigns that are ready to configure before activation.

Updated Aug 13, 2026 6 steps 5 questions answeredOpen this page in the platform
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Overview

Campaigns is the selected client's campaign workspace. Review campaign health, contacts, activity, and diagnostics, then create campaigns and configure their copy and sequences before deliberately activating them.

How to use this page

  1. Select the client and review the summary

    Choose a client from the selector. The summary shows total contacts, active campaigns, meetings set, and conversion rate for the selected workspace.

  2. Review active campaigns

    Use the active campaign list to review SDR, contacts, calls, emails, responses, meetings, status, and actions. Archived campaigns stay hidden until you select Show Archived.

  3. Check campaign diagnostics

    Open the read-only Campaign Diagnostics area to review readiness signals such as Asked for Info contacts without changing enrollments or campaign setup.

  4. Create a paused campaign

    Select New Campaign, enter a name, choose an SDR when available, and configure the optional email sections. New campaigns start paused with no contacts loaded, so you can prepare copy and sequences before sending.

  5. Configure before activation

    After creating the paused campaign, open it to configure the sequence, copy, sender settings, and contacts. Activate it deliberately only when the campaign is ready to send.

  6. Use campaign actions carefully

    Use the row actions to open a campaign, review its contacts or analytics, copy a campaign when permitted, pause or activate it, and archive it when it is no longer part of the active workspace.

What the buttons do

Show Archived
Reveals archived campaigns in the list.
New Campaign
Opens the campaign creation form.
Create Paused Campaign
Creates a named campaign in a paused state so it can be configured before activation.
Campaign Diagnostics
Shows read-only campaign readiness signals.
Campaign row actions
Open the campaign and use the actions allowed for its state, such as review, copy, activate, pause, or archive.

Common questions

No. New campaigns start paused and have no contacts loaded. Configure the campaign first, then activate it deliberately when it is ready.
The label makes the initial state explicit. The campaign is created for setup and does not begin sending until it is activated.
Use the campaign's contact workflow to load and review contacts while it is paused, then confirm the campaign is ready before activating it.
Diagnostics are read-only. They help you inspect readiness without changing enrollments or campaign setup.
Select Show Archived above the campaign list.
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